Shipping policy

Shipping Policy

At Stay At Home Spark, we carefully pack every order to help your little sparks of fun arrive safely.

Order processing

Orders are prepared for shipment on business days, Monday through Friday, excluding holidays. Processing time is separate from the carrier’s delivery time.

Some products may require printing before shipment. Any processing estimates or extended turnaround times will be shown in the product listing, at checkout, or communicated to you directly.

If we cannot ship within a stated timeframe, we’ll contact you with an updated estimate and the option to cancel for a refund.

Shipping rates and delivery estimates

Available shipping services and the total shipping and handling charge are displayed at checkout before you complete your purchase.

Shipping charges help cover postage, protective packaging, and order preparation.

Carrier delivery estimates begin when the carrier receives your package. Weather, holidays, carrier disruptions, and other circumstances can affect delivery times.

Selecting a faster shipping service does not shorten order processing time unless we expressly offer that option.

Tracking your order

When your order ships, you’ll receive a shipping confirmation with tracking information when available.

Tracking may take 24–48 hours to show the carrier’s first scan. If your tracking remains unchanged or your package appears delayed, email thestayathomespark@gmail.com with your order number.

Shipping addresses and order changes

Please double-check your shipping address before placing your order.

If you need to correct an address or change an order, contact us immediately. We’ll help when possible, but changes may not be available once an order has been packed or shipped.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply before we resend it.

Damaged, incorrect, or incomplete orders

If your order arrives damaged, contains the wrong item, or is missing something, email thestayathomespark@gmail.com as soon as possible.

Include your order number and clear photos of the items and packaging. Keep the packaging until we’ve reviewed the issue.

We’ll arrange an appropriate replacement or refund at no additional cost to you, consistent with our Return & Refund Policy.

Missing packages

If tracking shows delivery but you cannot find your package, check your mailbox, delivery area, household members, and any location where the carrier may have left it.

If it still cannot be located, contact us promptly. We’ll help investigate with the carrier and determine an appropriate resolution.

International shipping

We ship only to destinations available at checkout.

For international orders, customs processing may extend delivery times. Duties, import taxes, and clearance charges not collected at checkout may be payable by the recipient, subject to applicable law.

Questions

For shipping questions or help with an order, email thestayathomespark@gmail.com. Please include your order number so we can assist you quickly.

This policy does not limit your rights under applicable consumer law.